How Do I Place An Order?
You can place your order directly through our website by selecting your items, adding them to your cart, and proceeding to checkout. Once your order is confirmed, you will receive a confirmation message via email or SMS.
How Many Days In Advance Should I Order?
We recommend placing your order at least 2–3 days in advance to ensure availability. For custom or large orders, we suggest ordering 1–2 weeks ahead to give us enough time to prepare everything to your specifications.
What Payment Methods Do You Accept?
We accept major credit and debit cards, online bank transfers, GCash, Maya, and cash for eligible pickup orders. Available payment options will be displayed during checkout.
Do You Offer Delivery And Pickup?
Yes! We offer both delivery and pickup.
- Delivery: Available within selected areas (delivery fees may apply).
- Pickup: Available at our designated location during business hours.
You’ll be able to choose your preferred option during checkout.
What Are Your Delivery Hours?
Our delivery hours are 9:00 AM to 6:00 PM, Monday through Saturday. Delivery times may vary depending on your location and order volume, especially during holidays or peak seasons.
Can I Customize My Order?
Absolutely! We offer customization for selected products, including flavors, colors, designs, and personalized messages. Simply leave your requests in the order notes or contact us before placing your order.
Do Your Products Contain Allergens?
Some of our products may contain common allergens such as milk, eggs, wheat (gluten), soy, peanuts, and tree nuts. If you have food allergies or dietary restrictions, please contact us before ordering so we can help you choose the best option.
What Is Your Cancellation Policy?
Orders may be canceled or modified up to 48 hours before the scheduled pickup or delivery date. Because many of our products are made fresh to order, cancellations made after this period may not be eligible for a refund.
What Happens If There Is An Issue With My Order?
Your satisfaction is important to us. If there’s a problem with your order, please contact us within 24 hours of receiving it and include your order number and photos (if applicable). We’ll review the issue and do our best to provide a replacement, refund, or another suitable solution.