1. Introduction
Welcome to Cakes by Louise. By accessing and placing an order through our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
2. Orders
All orders are subject to availability and confirmation. Once an order is placed, you will receive a confirmation via email or message. We reserve the right to decline or cancel any order if necessary.
3. Pricing and Payment
All prices listed are in Philippine Pesos (₱) and are subject to change without prior notice. Full payment is required before order processing unless otherwise stated. We accept:
- GCash
- Bank Transfer (BDO / BPI)
- Credit / Debit Card
- Cash on Pickup
4. Order Lead Time
Orders must be placed at least 2–3 days in advance. Larger or custom orders may require additional preparation time. We recommend ordering early to secure your preferred date.
5. Delivery and Pickup
We offer both delivery and pickup options:
- Delivery fees may vary depending on location
- Delivery schedules are subject to availability
- Customers are responsible for providing accurate delivery details
- Pickup orders must be collected within the agreed time
6. Cancellations and Refunds
Orders may be canceled within a limited time after placement. Once preparation has begun, cancellations may no longer be eligible for a refund. Refunds will only be issued in cases of verified errors or issues with the order.
7. Product Information and Allergens
Our products may contain common allergens such as nuts, dairy, eggs, and gluten. Customers are responsible for reviewing product details and informing us of any allergies prior to ordering.
8. Limitation of Liability
Cakes by Louise shall not be held liable for any damages, delays, or issues arising from incorrect information provided by the customer or circumstances beyond our control.
9. Intellectual Property
All content on this website, including images, text, and branding, is the property of Cakes by Louise and may not be used or reproduced without permission.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be reflected on this page.
11. Contact Information
For questions or concerns, please contact us at:
support@cakesbylouise.com